TRACKING & DELIVERY
Order now and get your shipment within 4 – 7 working days.
Standard Delivery is free with a minimum spend of 400 AED.
To make your shopping experience more convenient. We offer the option of Cash on Delivery with charge of AED 20
No, there is no limit.
If customer fails to receive the shipment, we will reschedule the delivery to the following 5 to 6 days and after 2 attempts order will be cancelled.
you can pay through Tabby (minimum order is 200 AED) to avail the 0% installment plan.
Yes, you can cancel the delivery or reschedule it during or before delivery & customers can get a refund to their account which will take 4 to 8 working days. However, in case it’s cash on delivery, it will take 15 working days and customers will receive it through a cheque.
Yes, you can cancel or exchange the order before the scheduled date of delivery without any charges.
If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.
Yes, it will be scheduled for delivery the following day or within 48hrs.
To Reschedule a delivery, you can simply contact our customer care team through WhatsApp, email or phone.
In the event that the customer was not present to receive his/her order. Our team will reschedule the delivery within the following 5 to 6 days with no charges. Contact us on +971588245885 to know the status of your delivery schedule.
Yes, you can. However, in the event of returning or exchanging the product, they are equally responsible for returning the item.
1. Yes, you can 1 to 2 days prior to the dispatch of the delivery.
2. The large packages do not fit into the entry way or stairway
3. We encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. However, If the furniture does not fit, we will cancel the order and refund Its amount.
Yes, please contact our customer care after placing the order or before to expedite your shipment but it depends on the availability.
In Karnak Home, we provide free installation for all products which we mention as free installation on the product page.
Yes. Customers will receive an invoice upon delivery through their email with all the details.