FAQs

Find answers on purchasing, delivery, returns, warranties, and care tips for furniture and mattresses in our FAQs.

You can place an order directly through our website, WhatsApp, or by contacting our sales team.

Most items arrive in 2–5 working days. Custom pieces take 5–7, and wardrobes, TV units and chest of drawers take 10–12. The exact date is shown on every product page.

Delivery in 2–12 working days. Exact date shown on every product page.

Yes, please contact our customer care after placing the order or before to expedite your shipment but it depends on the availability.

Free delivery in Dubai, Sharjah, Ajman, Umm Al Quwain and Ras Al Khaimah — no minimum. Abu Dhabi, Al Ain and Fujairah: free above AED 500, otherwise AED 100.

Yes. Address changes can be requested before the order is dispatched.

1. Yes, you can 1 to 2 days prior to the dispatch of the delivery.
2. The large packages do not fit into the entry way or stairway
3. We encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. However, If the furniture does not fit, we will cancel the order and refund Its amount.

In the event that the customer was not present to receive his/her order. Our team will reschedule the delivery within the following 5 to 6 days with no charges. Contact us on +971588245885 to know the status of your delivery schedule.

Our team will contact you to arrange a new delivery date.

Yes, You can. However, in the event of returning or exchanging the product, they are equally responsible for returning the item.

To Reschedule a delivery, you can simply contact our customer care team through WhatsApp, email or phone.

Yes. We provide free assembly and installation for eligible products as mentioned on the product page.

In Karnak Home, we provide free installation for all products which we mention as free installation on the product page.

We accept Credit Cards, Debit Cards, Cash on Delivery (COD), and Tabby installment payments where applicable.

Yes. Cash on Delivery is available with an additional AED 20 charge.

To make your shopping experience more convenient. We offer the option of Cash on Delivery with charge of AED 20

Yes. We offer 0% installment payments through Tabby for eligible orders.

You can pay through Tabby (minimum order is 200 AED) to avail the 0% installment plan.

Yes. An invoice is sent to your email after delivery.

Yes. Customers will receive an invoice upon delivery through their email with all the details.

No, there is no limit.

Change-of-mind returns are accepted within 24 hours of delivery, provided the item is unused and in its original packaging. Damaged or defective items can be reported within 7 days.

Customized products, installed products, hygiene-related items, clearance items, and products damaged through misuse are generally not eligible for return.

Approved refunds are processed within 7 to 10 working days after inspection. Cash on Delivery orders are refunded as store credit or a voucher.

ree cancellation within 24 hours of placing your order. After 24 hours, a 5% cancellation fee applies. Custom and made-to-order items cannot be cancelled once production has started.

Yes, You can cancel the delivery or reschedule it during or before delivery & customers can get a Free cancellation within 24 hours of placing your order; after that a 5% fee applies. Refunds go back to your original payment method within 7 to 10 working days. Cash on Delivery orders are refunded as store credit or a voucher.

Free cancellation within 24 hours of placing your order. After 24 hours, a 5% cancellation fee applies. Custom and made-to-order items cannot be cancelled once production has started.

If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.

Please contact our support team immediately with photos of the issue.

Yes, It will be scheduled for delivery the following day or within 48hrs.

Many products include a warranty against manufacturing defects. Warranty terms vary by product.

You can contact our customer support team with your order number for an update.

No. You can place an order as a guest or create an account.

Yes. We offer customized furniture solutions with multiple fabric, color, and design options.

Colors may vary slightly due to screen settings and lighting conditions.

You can reach us via phone, WhatsApp, or email during business hours.

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