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Terms & Conditions:

Welcome to Karnak Home (the “Website”). These Terms & Conditions govern your use of our Website, services, and the purchase of any products from Karnak Home across the United Arab Emirates (UAE). By accessing the Website, registering an account, or placing an order, you agree to be bound by these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review this page regularly for updates.

1. Eligibility & Account Registration

  • Age Requirement: To place an order or create an account, you must be at least 18 years of age and legally capable of entering into binding contracts.
  • Account Security: You may check out as a guest or create a registered account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • Accuracy Of Information: You agree to provide accurate, current, and complete information during checkout or registration.
  • Commercial Use: We reserve the right to decline or cancel any orders that we suspect are intended for unauthorized commercial resale or bulk commercial usage.

2. Pricing & Currency

  • Currency: All prices displayed on the Website are in UAE Dirhams (AED).
  • Exclusions: Prices listed are for the products themselves and may exclude additional costs such as delivery fees, assembly fees, or applicable taxes, which will be clearly displayed before you finalize your order.
  • Foreign Cards: If you pay using a non-UAE issued credit or debit card, the final amount charged will be subject to the currency exchange rate and fees determined by your card issuer.

3. Payment Methods & Authorization

We offer various safe and convenient payment options for our customers across the UAE:

  • Accepted Payments: Visa, Mastercard, Apple Pay, Cash On Delivery (COD), and flexible installment options (such as Tabby or Tamara).
  • Authorization: Payment is processed at the time of order placement. If your card issuer refuses or fails to authorize payment, we reserve the right to cancel or delay your order without liability.

4. Intellectual Property & Copyrights

  • Ownership: All content included on this Website, including text, graphics, logos, images, digital downloads, data compilations, and software, is the exclusive property of Karnak Home and is protected by UAE and international copyright laws.
  • Usage Restrictions: You are granted a limited license to access the site for personal shopping use only. You may not copy, reproduce, modify, or distribute any part of this Website for commercial purposes without our express written consent.

5. Limitation Of Liability & Disclaimers

  • Product Usage: Karnak Home explicitly disclaims any liability to customers or end users for special, incidental, indirect, or consequential damages. This includes, but is not limited to, damage to personal property, loss of equipment, personal injury, or any other costs arising out of or connected with the sale, assembly, use, or misuse of our products.
  • Maximum Cap: In any event, the maximum liability of the company for any claims or damages shall be strictly limited to the exact purchase price paid by the customer for the specific product related to the transaction.

6. Governing Law & Jurisdiction

  • Legal Framework: These Terms & Conditions, along with any transactions conducted through the Website, shall be governed by, construed, and interpreted strictly in accordance with the laws of the United Arab Emirates.
  • Dispute Resolution: Any legal action, dispute, or claim arising out of or relating to these terms will be brought and settled exclusively in the competent courts of the United Arab Emirates.

7. Returns, Refunds, And Damaged Goods

  • For detailed information regarding order cancellations, return timelines, wrong items, or reporting damaged/defective products, please refer directly to our Return & Refund Policy.

Contact Us

If you have any questions or need clarification regarding these Terms & Conditions, please contact our Customer Support Team.

  • For Inquiries: info@karnakhome.com
  • For Customer Support: contact@karnakhome.com
  • Phone: +971 50 465 6780
  • Complaints WhatsApp Helpcenter: +971 58 824 5885
  • Dubai Office: Office# 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai – United Arab Emirates
  • Sharjah Showroom: Showroom No. 7 Maleha St – Warehouses Land, Sharjah – United Arab Emirates
  • Working Hours: Mon – Sat : 10:00 – 20:00 (GST)
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