What are you looking for?
We’ll visit you, take measurements, help choose fabrics, and install in 1-2 days. Call Dubai +971 52 555 4207
Pick up reupholstery, Delivery within 7 days. Call Dubai +971 52 555 4207
Premium flooring installation, completed within 3–5 days. Whatsapp Now +971 52 555 4207
Shipping

Delivery & Shipping

Welcome to Karnak Home. We are committed to delivering your premium furniture and home goods safely, efficiently, and on time. Please review our Shipping Policy to understand our delivery processes, timelines, and requirements across the United Arab Emirates (UAE).

1. Shipping Destinations & Delivery Fees

We are proud to offer comprehensive delivery services across the UAE to bring Karnak Home directly to your doorstep.

  • Free Delivery: We offer FREE delivery UAE-wide on eligible orders.
  • Minimum Order Requirements: For deliveries to Abu Dhabi, Al Ain, and Fujairah, a minimum order value of AED 500 is required to qualify for free delivery. Orders below this threshold may be subject to a standard shipping surcharge, which will be calculated and displayed at checkout.

2. Processing & Delivery Timelines

  • Order Processing: Once an order is placed and payment is confirmed, our warehouse team begins preparing your items for dispatch. Standard orders are typically processed within 1 to 2 business days.
  • Delivery Schedule: Standard delivery times range from 2 to 5 business days, depending on your specific emirate and location.
  • Custom & Made-to-Order Items: If you have purchased customized furniture (such as bespoke wardrobes or custom upholstery), production time will be longer. Our team will provide you with a specific estimated delivery date upon order confirmation.

3. The Delivery Process

  • Scheduling: Our logistics team or delivery partners will contact you via phone or WhatsApp prior to delivery to schedule a convenient time slot and confirm your location.
  • Receiving Your Order: Please ensure that you or an authorized representative (over the age of 18) is available at the delivery address to receive and sign for the items.
  • Doorstep Delivery: Our delivery service is strictly for door-to-door handling. Please ensure clear pathways in your home for the delivery team to safely bring in large furniture pieces.

4. Rescheduling & Missed Deliveries

  • Rescheduling: If you need to change your delivery date or time slot, please contact our Customer Support Team at least 24 hours before the scheduled delivery to avoid any logistical issues.
  • Missed Deliveries: In the event that our team arrives at the scheduled time but no one is available to receive the order, the delivery will be returned to our warehouse. A rescheduling fee may apply for the second delivery attempt.

5. Inspection Upon Delivery

  • We highly encourage you to inspect all packages and items immediately upon receipt.
  • If you notice any external damage to the packaging or structural damage to the product, please take clear photos and report it to our team within our specified 7-day reporting window, as outlined in our Return & Refund Policy.

Contact Us

If you have any questions regarding your shipping status, need to update your delivery address, or require further assistance, please contact our Customer Care Team with your order number.

  • For Inquiries: info@karnakhome.com
  • For Customer Support: contact@karnakhome.com
  • Phone & WhatsApp: +971 50 465 6780
  • Complaints WhatsApp Helpcenter: +971 58 824 5885
  • Dubai Office: Office# 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai – United Arab Emirates
  • Sharjah Showroom: Showroom No. 7 Maleha St – Warehouses Land – Sharjah – United Arab Emirates
  • Working Hours: Mon – Sat : 10:00 – 20:00 (GST)
Let's Chat