Delivery & Shipping
Shipping Information
At Karnak Home, we deliver premium furniture safely and on time across the United Arab Emirates. Whether you are in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah, our professional delivery team ensures your sofas, beds, wardrobes and home furniture arrive in perfect condition.
How Your Shipping Charges Are Calculated
Delivery fees depend on your emirate and your order value.
Free delivery UAE-wide — AED 500 minimum in Abu Dhabi, Al Ain & Fujairah.
| Location (Emirate) | Order Value | Shipping Charge (DC) | Cash on Delivery (COD) Fee |
|---|---|---|---|
| Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah | Any amount | FREE | AED 20 |
| Abu Dhabi, Al Ain, Fujairah | AED 500 & Above | FREE | AED 20 |
| Abu Dhabi, Al Ain, Fujairah | Below AED 500 | AED 100 | AED 20 |
Free professional assembly and installation is included with every order, in every emirate.
Transparency Regarding Cash on Delivery (COD)
The AED 20 COD fee is a cash handling charge applied by the courier and our accounts team. It is separate from the delivery charge.
- If you choose Cash on Delivery for orders under AED 500, you pay the Delivery Charge + AED 20 COD fee.
- How to avoid the COD fee: Select Credit Card or Debit Card payment at checkout. Online payment is secure and removes the AED 20 handling fee.
Frequently Asked Questions (FAQs)
1. Do you ship to my city and location?
We deliver across the UAE, except for free zones and specific non-service remote areas. Standard delivery takes 2 to 12 working days depending on the product. The exact date is shown on every product page.
2. When will my order be delivered?
For purchases above AED 1,999, we offer an expedited 72-hour delivery service (subject to stock availability and location). During major sale periods, delivery timelines may be slightly extended.
3. What happens if I miss my delivery?
Our delivery team will contact you to schedule a time. If you are unavailable at the agreed time, our agent will request a reschedule. Please note that a re-delivery fee may apply for subsequent attempts.
4. How can I track my order?
You can easily track your order status by reaching out to our support team using the links below:
WhatsApp Us:Â +971 50 465 6780
Email Us: info@karnakhome.com
5. What should I do if my furniture arrives damaged? Inspect the product carefully upon arrival:
- Check all surfaces for scratches or dents
- Verify free installation is complete and all fittings are secure
- Test stability of seating furniture
Report any issues immediately to the delivery team or our support team. We aim to resolve damage claims within 2 business days.
Why Choose Karnak Home for Furniture Delivery in UAE?
- Free delivery across the UAE — no minimum in Dubai, Sharjah, Ajman, Umm Al Quwain and Ras Al Khaimah
- Professional white-glove delivery and free installation
- Transparent shipping rates with no hidden fees
- Fast 72-hour delivery option on qualifying orders
- Dedicated UAE-based customer support
Shop furniture online with confidence. Enjoy safe, reliable and professional delivery from Karnak Home – your trusted furniture store in Dubai and across the UAE.
Need help with your order? WhatsApp us now: +971 50 465 6780 Email: info@karnakhome.com Office: Office# 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai – United Arab Emirates
Karnak Home | Furniture, Interiors & More