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Delivery & Shipping

Shipping Information

At Karnak Home, we are committed to delivering your furniture safely, professionally, and on time. Below you will find the detailed breakdown of our shipping rates and service terms.

How Your Shipping Charges Are Calculated

Delivery fees are determined based on your location (Emirate) and the total value of your order.

Enjoy FREE DELIVERY on all orders across the UAE with a total value of AED 500 and above.

Location (Emirate) Order Value Shipping Charge (DC) Cash on Delivery (COD) Fee
Dubai Below AED 500 AED 100 AED 20
Abu Dhabi Below AED 500 AED 150 AED 20
Sharjah Below AED 500 AED 80 AED 20
Ajman Below AED 500 AED 50 AED 20
Umm Al Quwain Below AED 500 AED 50 AED 20
Ras Al Khaimah Below AED 500 AED 150 AED 20
All Emirates AED 500 & Above FREE AED 20

Transparency Regarding Cash on Delivery (COD)

To maintain full transparency with our customers, please note the following regarding the AED 20 COD Fee:

  • Service Fee: This AED 20 is a Cash Handling Fee charged by the courier and accounting department. It is not part of the standard Delivery Charge (DC).

  • Total Payable: If you choose to pay by cash at your doorstep for an order under AED 500, you will be required to pay the Delivery Charge plus the AED 20 COD Fee.

  • How to avoid this fee: You can easily save the AED 20 handling fee by choosing to pay via Credit or Debit Card online during the secure checkout process.

Frequently Asked Questions (FAQs)

1. Do you ship to my city and location?

We deliver across the UAE, except for free zones and specific non-service remote areas. Standard delivery typically takes 7 to 15 working days.

2. When will my order be delivered?

For purchases above AED 1,999, we offer an expedited 72-hour delivery service (subject to stock availability and location). During major sale periods, delivery timelines may be slightly extended.

3. What happens if I miss my delivery?

Our delivery team will contact you to schedule a time. If you are unavailable at the agreed time, our agent will request a reschedule. Please note that a re-delivery fee may apply for subsequent attempts.

4. How can I track my order?

You can easily track your order status by reaching out to our support team using the links below:

5. What if I receive a damaged product?

While we maintain high-quality control standards, we encourage you to inspect the product immediately upon arrival:

  • Check Surfaces: Inspect all external surfaces for any visible scratches or dents.

  • Verify Assembly: Our team provides Free Installation. Ensure all nuts and bolts are securely fitted before the team leaves.

  • Test Stability: For seating products, please sit on the item to ensure the structure is stable.

  • Reporting: If any damage is found, please report it to the delivery personnel immediately or contact our support team. We aim to resolve all issues within 2 business days.

Our Service Guarantees

  • Free Assembly & Expert Consultation: Included automatically with every delivery.

  • Buy Now, Pay Later: Enjoy 0% interest-free installments.

  • 100% Secure Checkout: Your transaction and data are always protected.

Karnak Home | Furniture, Interiors & More

www.karnakhome.com

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