Refund & Exchange
Welcome To Karnak Home. We Are Dedicated To Providing You With Premium Furniture, Exceptional Design, And A Seamless Shopping Experience Across The UAE. If You Are Not Completely Satisfied With Your Purchase, We Are Here To Help. Please Review Our Return & Refund Policy Below To Understand Your Rights And Our Procedures.
1. Return Eligibility & Timeline
- Change Of Mind / Unwanted Items: You Can Request A Return Or Replacement Within 2 To 3 Days From The Date Of Delivery.
- Condition Of Item: To Be Eligible For A Return, The Item Must Be Unused, Unassembled, And Packed Securely In Its Original Packaging. Returns Without The Original Packaging Cannot Be Processed.
- Inspection: We Highly Encourage You To Unpack And Inspect Your Items Carefully Upon Delivery. Please Do Not Dispose Of The Packaging Until You Are 100% Sure You Are Keeping The Item.
- Cancellation Window: You Can Cancel Your Order Free Of Charge Within 24 Hours Of Placing It.
- Note: If You Request An Expedited Delivery Earlier Than Our Standard Timeframe, Or If The 24 Hour Window Has Passed, The Order Cannot Be Canceled Or Refunded.
2. Refund Process & Timelines
Once Your Return Request Is Approved, Our Team Will Arrange A Pickup From Your Address Within 2 To 3 Working Days. After The Item Is Received And Verified At Our Warehouse, We Will Process Your Refund According To Your Original Payment Method:
- Credit/Debit Card & Installments (Tabby/Tamara): Refunds Will Be Issued Directly To The Original Card/Account. Please Allow 7 To 10 Working Days For The Amount To Reflect In Your Bank Statement.
- Cash On Delivery (COD): Orders Paid Via COD Will Be Refunded Exclusively As Store Credit, Which You Can Apply To Any Future Purchase On karnakhome.com.
3. Damaged Or Defective Items
We Take Great Pride In Our Quality, But If An Item Arrives Damaged, We Will Replace It Or Refund You. Please Follow These Strict Guidelines:
- Reporting Window: Any Structural Damage, Marks, Or Defects Must Be Reported Within 7 Days Of Delivery.
- Accidental Damage: Please Note That Accidental Damage After Delivery Or Damage Caused By Incorrect Self Assembly Is Not Covered Under Our Policy.
- Evidence Required: To Process A Claim For A Damaged Item, You Must Provide:
- Clear Pictures Or A Video Of The Damaged Area.
- A Picture Of The Condition Of The Box/Packaging It Arrived In.
- Wall Mounted Items (Mirrors, Wall Art, Shelves): If A Wall Mounted Item Falls And Breaks, You Must Provide Immediate Photographic Evidence On The Same Day Including:
- Front And Back Views Of The Damaged Item.
- Close Ups Of The Wall Hook And The Screw Fixed Into The Wall.
- A Wide Angle View Of The Entire Wall From Top To Bottom.
- Failure To Provide This Evidence Gives Karnak Home The Right To Reject The Claim.
4. Disclaimers & Limitation Of Liability
- Doorstep Service: Our Delivery And Collection Service Is Strictly For Door To Door Handling. While Our Drivers May Assist With Removing Packaging Upon Request, Third Party Couriers May Not.
- Limitation Of Liability: Karnak Home Explicitly Disclaims Any Liability For Incidental, Special, Or Consequential Damages (Including Personal Injury, Property Damage, Or Loss Of Equipment) Arising From The Misuse Or Incorrect Installation Of Our Products.
- Maximum Liability: In Any Event, The Maximum Liability Of Karnak Home Is Strictly Limited To The Purchase Price Of The Specific Defective Product Paid By The Customer.
Contact Us
If You Need To Initiate A Return Or Have Any Questions Regarding Your Assembly, Please Reach Out To Our Customer Care Team With Your Order Number And Photos Of The Item.
- For Inquiries: info@karnakhome.com
- For Customer Support: contact@karnakhome.com
- Phone & WhatsApp: +971 50 465 6780
- Complaints WhatsApp Helpcenter: +971 58 824 5885
- Dubai Office: Office# 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai – United Arab Emirates
- Sharjah Showroom: Showroom No. 7 Maleha St – Warehouses Land – Sharjah – United Arab Emirates
- Working Hours: Mon – Sat : 10:00 – 20:00 (GST)