Privacy Policy

At Karnak Home, We Take Your Privacy And The Security Of Your Data Very Seriously. This Privacy Policy Describes How Your Personal Information Is Collected, Used, Shared, And Protected When You Visit Or Make A Purchase From Karnak Home (The “Site”) Across The United Arab Emirates (UAE). By Using Our Website And Services, You Consent To The Data Practices Described In This Policy.

1. Collection Of Personal Information

When You Interact With Our Site, We Collect Two Primary Types Of Data: Device Information And Order Information. Together, These Are Referred To As Personal Information.

• Device Information: When You Visit The Site, We Automatically Collect Specific Details About Your Device, Including Your Web Browser, IP Address, Time Zone, Browsing Patterns, And Data From Cookies Installed On Your Device.
• Order & Account Information: When You Make A Purchase, Attempt A Purchase, Or Create An Account, We Collect Specific Details From You. This Includes Your Name, Billing Address, Shipping Address, Payment Information (Such As Credit Card Details Or Payment Method), Email Address, And Phone Number.
• Newsletter Subscription: If You Subscribe To Our Newsletter, We Collect Your Email Address And First Name To Send You Updates And Marketing Materials.

2. Use Of Personal Information

We Use The Collected Information To Enhance Your Shopping Experience And Manage Our Operations. This Includes:

• Order Fulfillment: Processing Payments, Arranging Delivery/Shipping, Providing Invoices, And Communicating Order Confirmations.
• Customer Support: Responding To Queries, Resolving Complaints, And Assisting With Product Assembly Guidance.
• Personalization: Suggesting Features, Products, And Services That Align With Your Interests.
• Fraud Prevention & Security: Screening Orders For Potential Risk Or Fraud, And Protecting Our Platform From Abuse.
• Marketing Communication: Delivering Interest Based Advertisements, Promotional Offers, Or Targeted Marketing Campaigns (Subject To Your Right To Opt Out).

3. Sharing & Redirection Of Personal Information

We Value Your Data And Never Sell Your Personal Information To Third Parties. We Only Share Your Data With Trusted Partners To Assist Us In Operating Our Business Under Strict Confidentiality Terms:

• Service Providers & Logistics: We Share Your Shipping Address And Phone Number With Our Delivery Partners And Couriers To Ensure Your Furniture Arrives Safely At Your Doorstep.
• Legal Compliance: We May Disclose Your Information If Required By UAE Judicial Authorities, Regulations, Or Law Enforcement During A Criminal Investigation.
• Third Party Links: Our Website May Contain Links To Third Party Sites. Karnak Home Does Not Assume Responsibility For The Content Or Privacy Practices Of External Websites.

4. Secure Payment Processing

Your Payment Security Is A Core Priority For Us. We Employ Physical, Electronic, And Procedural Safeguards:

• Data Masking: When Processing Credit Card Transactions Through Our Checkout Gateway, We Only Have Visibility Of The Payment Type And The Last Four Digits Of Your Card Number.
• Redirection For Installments: All Buy Now Pay Later Installment Transactions (Such As Tabby Or Tamara) Are Securely Handled Via Direct Redirection To Their Respective Platforms And Are Not Stored On Our Servers.
• Compliance: We Handle Transaction Data In Compliance With The Payment Card Industry Data Security Standard (PCI DSS).

5. Cookie Policy

Karnak Home Uses Cookies To Optimize Your Browsing And Shopping Experience. The Types Of Cookies We Use Include:

• Session Cookies: Automatically Deleted When You Close Your Browser. They Enable Core Functions Like Keeping Items In Your “Shopping Bag” Or “Wishlist”.
• Analytics Cookies: Help Us Analyze User Interaction Patterns So We Can Improve The Website’s Performance And Design.
• Customer Preference Cookies: Remember Choices You Make (Such As Language Or Account Preferences) To Offer A More Tailored Experience.
• Targeting/Advertising Cookies: Used To Deliver Relevant Advertisements To You And Measure The Effectiveness Of Our Marketing.
• Note: You Can Choose To Disable Cookies Through Your Personal Browser Settings, Though Doing So May Limit Your Access To Certain Features On Our Website.

6. Data Security, Transmission & Retention

• Server Security: All Personal Information Is Stored Securely On Protected Servers Using Industry Standard Encryption Protocols During Transmission.
• Data Transmission Disclaimer: While We Take Reasonable And Rigorous Precautions, The Transmission Of Information Via The Internet Is Never Entirely Within Our Control. Users Acknowledge And Accept This Inherent Aspect Of Data Transfer.
• Data Retention: When You Place An Order Through The Site, We Will Maintain Your Order Information For Our Internal Records Unless And Until You Ask Us To Delete This Information.

7. Your Legal Rights & How To Exercise Them

As A Customer, You Hold The Following Rights Regarding The Personal Data We Store Or Process:

• The Right To Request Access To Your Personal Data Held By Us.
• The Right To Correct Inaccuracies Or Outdated Information At No Cost.
• The Right To Request The Erasure Of Your Personal Data Or Limit Its Processing.
• The Right To Opt Out Of Direct Marketing, Promotional Emails, And Targeted Advertisements.

Contact Us

If You Have Any Questions About This Privacy Policy, Wish To Exercise Any Of Your Data Rights, Or Want To Request The Deletion Of Your Account Information, Please Contact Our Customer Care Team.

• For Inquiries: info@karnakhome.com
• For Customer Support: contact@karnakhome.com
• Phone & WhatsApp: +971 50 465 6780
• Complaints WhatsApp Helpcenter: +971 58 824 5885
• Dubai Office: Office# 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai – United Arab Emirates
• Sharjah Showroom: Showroom No. 7 Maleha St – Warehouses Land – Sharjah – United Arab Emirates
• Working Hours: Mon – Sat : 10:00 – 20:00 (GST)