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Once your return is received and inspected, we will send you an email/message on WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet,
If you’ve done all of this and you still have not received your refund yet, please contact us at support@karnakhome.com. You may also contact us thru WhatsApp or call +971588245885.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only have a 14-days replacement or exchange policy, unfortunately, we can’t offer you this if you pass the date. You may send us proof of damage or manufacturing defect thru an email to support@karnakhome.com or thru Whatsapp on +971588245885.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
How long will it take for me to receive refund?
Our refund process takes 4 to 8 working days from the day we receive the item back in the warehouse. We do not offer Cash refunds. In case of orders paid in cash, you may submit a copy of your Emirates ID and we’ll issue a cheque refund and deliver it to your doorstep.
My order value qualified me for free shipping but I wish to return part of the order. Will shipping charges be deducted?
Yes, we will deduct shipping charges and Cash on delivery charges from the refund amount.
I paid for my order online using my credit/debit card. If I were to make a return, how long will it take for my refund to get credited in my account?
If you paid by credit/debit card, it will take 3-5 business days for us to receive the returned product and another 2 business days to check the quality of the item and then process the refund. Your bank may take up to 7-10 business days to process the transaction.
Will my VAT be refunded when I return a product?
Yes, your VAT will be refunded too. Please be sure to include your invoice when making the return.